IS2 Accessibility Policy

Commitment:

IS2 Workforce Solutions Inc. (IS2) is committed to ensuring equal access and participation for persons
with disabilities or persons who require accessibility assistance. IS2 is committed to treating all persons
with disabilities or those who require accessibility assistance in a way that allows them to maintain their
dignity and independence.

IS2 believes in equal opportunity, integration and inclusion and is committed to ensuring that persons
with disabilities or accessibility requirements receive the same level of service as those who do not
require assistance.

IS2 is committed to meeting the needs of people with disabilities in a timely manner. IS2 will do so by
removing barriers, providing accommodation and/or accessibility options and by meeting the
accessibility requirements under Ontario’s accessibility laws.

IS2 Accessibility Policy:

IS2 will meet the information and communication needs of people with disabilities by providing, upon
request, information and communications materials in accessible formats or with communication
supports. It is the responsibility of the person who requires accommodation or accessibility assistance
to inform IS2 of their requirement for assistance.
 

If you require any accommodation to improve accessibility or understanding of IS2 processes,
documentation or information, ask your IS2 Representative or contact your Local IS2 Office.


IS2 Discrimination Policy:

IS2 considers any discrimination against an individual with a disability or a person with accessibility
requirements to be a form of workplace harassment. Discrimination in any form will not be tolerated
and will be subject to disciplinary consequences.


Examples of disabilities can include (but are not limited to) the following:

• Physical limitations • Vision impairment • Hearing limitations • Learning disabilities
• Environment sensitivities • Mental health • Cognitive development • Workplace injuries


IS2 Accessibility Operating Procedures

The following procedures apply to IS2 Staff’s interactions with IS2 Employees, IS2 Customers, members
of the public or any persons who have disabilities or require accessibility assistance to receive goods or
services from IS2:


Communicating with Persons with Disabilities or Persons with Accessibility Assistance Requirements

If communicating with a person with a disability or a person with accessibility requirements, IS2 Staff
will make every reasonable effort to do so in a manner that helps to accommodate their requirements.
IS2 Staff will endeavour to assist all persons to access, review and understand any documents or
information equally. (For example, if a person has vision impairments, this might involve IS2 Staff
providing information in an alternate format such as larger print, or verbally/orally reviewing the
information to assist the person to understand.)


Providing Goods and Services to Persons with Disabilities or Persons with Accessibility Assistance
Requirements

IS2 will strive to provide accessibility options to ensure that goods and services are provided:

      • In a way that respects the dignity and independence of the persons.

       • So that those with disabilities are given equal opportunities to persons without disabilities to receive
         the same level of service.


Assistive Devices

A person with a disability may use their own assistive device for the purpose of receiving the same level
of services from IS2. IS2 may also offer assistive or accessibility options to ensure this same level of
service is achieved. It is the responsibility of the individual who requires an assistive device to inform IS2
of their requirement for assistance (and, if applicable, to ensure that the assistive device is operated in a
safe manner).

Service Animals

A person who has a disability which requires the assistance of a service animal may enter IS2 offices
accompanied by a service animal to receive goods and services. If it is not easily apparent that the
animal is a service animal, IS2 Staff may request confirmation from a medical professional (i.e. physician,
nurse) to confirm that the person requires the service animal for reasons relating to his or her disability.


Support Persons

A person who has a disability that requires a support person may enter IS2 offices accompanied by the
support person to receive goods and services.


Temporary Disruptions in Services and Facilities

Temporary disruptions in services and facilities can occur. These disruptions may not be within IS2’s
ability to control or resolve immediately. IS2 Staff will make efforts to advise persons requiring
accessibility assistance of any unplanned temporary disruption which may affect their ability to receive
the same level of customer service.

Training Policy:

IS2 will ensure that all IS2 Staff and all people to whom this policy applies shall receive training and
awareness of our commitment to accessibility as per Ontario Regulation 429/07. The training that shall
be provided is based on the individual’s role within the organization:

        • All Persons (IS2 Staff, Temporary Employees, Customers, Applicants and Members of the Public):

• A review of the purpose of the AODA, anti-discrimination policy and accessibility options
• Reference to IS2’s Accessibility Policy and Plan which should be posted in each office and also
available on the IS2 website.


• IS2 Staff Training Will Also Include:

        • A review of requirements of the accessibility standards for customer service;
        • A review of how communicate and interact (or how to request help to communicate and
          interact) with persons with different types of disabilities or accessibility requirements;
       • Methods, strategies or techniques to provide documents or information in alternate/accessible
         formats (or information about how to request help to ensure that documents and information can
         be provided in alternate/accessible formats).

All IS2 Staff and IS2 Employees are required to sign documentation indicating they have reviewed,
understood and will comply with IS2’s AODA Policies.

 

Feedback/Inquiries

Anyone with further questions about AODA, accessibility or IS2’s commitment to anti-discrimination and
accessibility can contact IS2’s Health & Safety Manager at accessibility@is2.ca or at 416-724-5249. IS2
will endeavour to investigate any complaints within a timely manner.


Accessible versions of this document:

Accessible formats of this document are available free upon request by contacting IS2’s Corporate
Health & Safety Manager by any one of the methods listed below:
Phone: 416-724-5249
Email: accessibility@is2.ca
Mail: #508 – 7700 Hurontario Street, Brampton, ON L6Y 4M

IS2 Accessibility Plan

Commitment:

IS2 Workforce Solutions Inc. (IS2) is committed to ensuring equal access and participation for persons
with disabilities or persons who require accessibility assistance. IS2 is committed to treating all persons
with disabilities or those who require accessibility assistance in a way that allows them to maintain their
dignity and independence.

IS2 believe in equal opportunity, integration and inclusion and is committed to ensuring that persons
with disabilities or accessibility requirements receive the same level of service as those who do not
require assistance.

IS2 is committed to meeting the needs of people with disabilities in a timely manner. IS2 will do so by
removing barriers, providing accommodation and/or accessibility options and by meeting the
accessibility requirements under Ontario’s accessibility laws.


   *See also IS2 Accessibility Policy and IS2 Discrimination Policy

As a component of the IS2 Accessibility Plan, IS2 Staff will ensure that standards set out in the
Accessibility Policy and IS2 Discrimination Policy are continually being followed.


Training and Awareness

Training will be provided to persons per the requirements under the IS2 Accessibility Plan. Customers,
Applicants and Members of the Public will receive a review of the procedures and reference to the full
policies covering Accessibility. IS2 Staff will receive further training on how to ensure accessibility
options are made available.


Information, Communication and Compliance Plan

IS2 will ensure that all website content and content on new websites conforms with Web Content
Accessibility Guidelines (WCAG) 2.0, Level A1 1.
IS2 will ensure that accessibility and feedback options are available to people with disabilities.
IS2 will ensure that the IS2 Accessibility Policy is posted on internal and external website and made
publicly available according to the following timeline:


• January 1, 2016: All accessibility information is made accessible upon request

          – Identify accessibility options that currently exist or have been requested
          – Assess if new accessibility options are required
          – Make AODA commitment, policy and plan available on IS2 website
          – Inform the Senior Managers as well as Corporate Managers in expectations and protocols
          – Assign a Corporate Manager with the responsibility to conduct Audits, Compliance Reports or
            Follow-up Reports according to the following timeline:

• January 1, 2017, IS2 will ensure that all new or redeveloped public spaces are accessible as per

requirements under the law.

• December 31, 2017, IS2 will file an Accessibility Compliance Report.

• December 31, 2020, IS2 will file an Accessibility Compliance Report.

• January 1, 2021, IS2 will review all accessibility and compliance policies and adherence to the plan to
ensure that:

          1) all websites and web content is accessible and meets with compliance expectations
             outlined in WCAG 2.0, Level AA by January 1, 2021
          2) all persons have been properly trained
          3) any feedback or issues received have been addressed to continue to improve
              compliance with accessibility expectations.
          4) Conduct a review of the Accessibility Policy and Plan including all policies and procedure
              to identify and remove any other barriers to accessibility.

• December 31, 2023, IS2 will File an Accessibility Compliance Report.

 
Accessible versions of this document:

Accessible formats of this document are available free upon request by contacting your local IS2 Office
within the province of Ontario. You may also inquire for more information by contacting IS2’s Corporate
Office by any one of the methods listed below: 

Phone: 416-724-5249
Email: accessibility@is2.ca
Mail: #220, 1420 Burnhamthorpe Road E. Mississauga, ON L4X 2Z9